Keyword index
SERVQUAL
| 8 | MANAGING CUSTOMER SATISFACTION IN THE RESTAURANT INDUSTRY: A WORD FROM MANAGERS ... | 369-378 |
| 3 | ADVANCEMENT OF QUALITY ELECTRONIC SERVICE IN FUNCTION OF CUSTOMER SATISFACTION ... | 43-58 |
| 12 | CONSUMER EVALUATION OF THE SERVICE QUALITY ... | 169-185 |
| 3 | EXAMINATION OF SATISFACTION LEVEL OF BANK SERVICE CUSTOMERS USING SERVQUAL MODEL ... | 475-486 |
| 5 | APPLICATION OF DISCONFIRMATION MODEL FOR MEASURING QUALITY OF HOTEL SERVICES ... | 201-216 |