Keyword index

SERVQUAL

8     MANAGING CUSTOMER SATISFACTION IN THE RESTAURANT INDUSTRY: A WORD FROM MANAGERS ...     369-378
3     ADVANCEMENT OF QUALITY ELECTRONIC SERVICE IN FUNCTION OF CUSTOMER SATISFACTION ...     43-58
12     CONSUMER EVALUATION OF THE SERVICE QUALITY ...     169-185
3     EXAMINATION OF SATISFACTION LEVEL OF BANK SERVICE CUSTOMERS USING SERVQUAL MODEL ...     475-486
5     APPLICATION OF DISCONFIRMATION MODEL FOR MEASURING QUALITY OF HOTEL SERVICES ...     201-216

Index:

A B C Č Ć D Đ E F
 
G H I J K L Lj M N Nj
 
O P R S Š T U V Z Ž